Global Appliances Inc. - Privacy & Security;

Terms & Conditions

 

Global Appliances Inc. has developed relationships with our customers based on integrity and respect. We are aware of the trust and confidence you demonstrate when you provide personal information to us, and we guarantee that we will treat your information with the same integrity and sensitivity that we have displayed throughout our company’s history. The following paragraphs detail the practices we follow in order to safeguard your information.

 

Secure Transaction Processing:

All orders placed on our site are processed on secure servers. Your information is encrypted before being sent to us, protecting it from unauthorized access. Our website is secured using SSL, encryption, and other technologies.

 

Privacy:

We have strict policies and procedures in place in order to protect your privacy. Your information will never be shared or sold to any third parties or external organizations. Any personal information you provide will be protected internally as well. All personnel with access to personal information are aware of these policies, and understand that any breach of policy will result in immediate dismissal of the person responsible.

 

E-mail Protection:

Your E-mail address will be used only to provide order confirmation, tracking numbers, and other order-related communications. We will never sell, share, or otherwise provide your E-mail address to third parties. A valid E-mail address must be provided during the checkout process, in order to assure delivery of order and shipping confirmation messages.

 

Order Confirmation:

  • Customer must provide a valid E-mail address during the checkout process.
  • All orders are subject to verification and approval.
  • All approved orders will be accompanied by an E-mail confirmation from our secure payment server.
  • All shipped orders will be followed by an E-mail confirmation including tracking number(s) and shipping carrier contact information.

 

Payment Methods:

  • All major credit and debit cards, including VISA, MasterCard, Discover, and American Express
  • PayPal

 

Shipping:

  • All items are shipped via UPS Ground, except where noted (some models will be shipped via Truck Freight, due to their size and/or weight, and will be delivered curbside).
  • Full insurance is included with all shipments.
  • Tracking number(s) will be provided by E-mail by the end of the business day (6PM EST).
  • It is the customer's responsibility to provide a working telephone number, as well as monitor the tracking information and be available & accessible during the day of delivery.
  • Items returned by the shipping company due to lack of communication with the customer, will be subject to additional shipping charges if reshipped, or having shipping charges withheld from refund if refunded.
  • Please note: certain geographical areas, such as islands and mountainous locations, may incur an additional delivery time and/or an additional delivery fee.
  • Extra services requested by customer, such as: storage, redelivery, liftgate, inside delivery, etc., will also incur additional fee/s, which vary between shipping carriers.
  • Please note: we make every effort to ship orders as soon as possible (typically on the same day or within 1 business day). However, transit times and delivery dates are only estimates and are not guaranteed. Factors such as weather conditions, traffic, road construction, truck/plane availability, etc, are outside of our control once the shipment has been tendered to the shipping company.
  • We provide shipping confirmation including live tracking links whenever possible, as well as contact telephone number(s) for the shipping company.

With freight shipments, for the latest shipment status, we recommend contacting the shipping company by phone rather than online tracking. Unlike Ground shipments which are scanned & electronically updated at every point in the delivery process, Freight shipments are generally updated by hand, and delays between actual shipment status and online tracking are common.

 

Orders shipped to Canada:

  • Duties, brokerage charges, and local taxes are the responsibility of the customer.

For any questions related to customs, duties, and local taxes in Canada, please contact UPS Canada by toll-free telephone at

1-800-PICK-UPS (1-800-742-5877), or any licensed customs broker.